Business Benchmarking
Turn Performance Insight Into AI-Powered Business Value
The Hackett Group® helps leaders benchmark current performance against Digital World Class® and AI World Class standards to identify performance gaps, quantify artificial intelligence (AI) opportunities and build defensible business cases for transformation. The result is faster decision-making, better investment prioritization and a clearer path to return on investment (ROI).
We’ve integrated our benchmarking capabilities into Hackett AI XPLR™ to quantify the potential with Gen AI and monitor progress throughout your improvement journey.
Up to 75%1 higher performance through process-led AI transformation
AI World Class benchmarks quantify the productivity, cost, speed and business outcomes achievable when organizations redesign work around AI. Built on decades of benchmarking and transformation experience, they help leaders identify performance gaps, prioritize investment and accelerate measurable business impact.
1 AI World Class benchmark modeling based on peer median and AI World Class performance scenarios, The Hackett Group®, 2026
Featured Insights
Achieve Cost Leadership: How US Top Performers Use an Agentic Strategy to Slash SG&A Costs
Selling, general and administrative (SG&A) costs for U.S. enterprises have surged to 14.3% of revenue – the highest in five…
Master Cost Leadership Now: Learn from Europe’s Gen AI Leaders
Selling, general and administrative expenses (SG&A) costs have skyrocketed to 11.5% of revenue, the highest since 2020, with just 18%…
Benchmark performance across the enterprise
Business benchmarking helps leaders understand current performance, quantify future-state opportunities and prioritize investments based on business impact, implementation complexity and expected ROI. The Hackett Group® benchmarks performance across functions, end-to-end processes, and enterprise operating models using Digital World Class® and AI World Class standards.
Featured Video
Explore Quantum Leap®
Cut benchmarking effort in half by automating data collection and validation so you can focus on continuous improvement.
What makes the difference?
Digital World Class® benchmark data
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Extensive database of AI solutions and hundreds of real-world use cases, including the tools and skills required
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Comprehensive AI exploration and opportunity identification