Optimizing Workforce Resources with AI

In this episode of the “Business Excelleration^® Podcast,” Kyle McNabb interviews technology experts from The Hackett Group – Michael Fuller and Vladimir Petreski – as they dive into how generative artificial intelligence (Gen AI) is transforming managed services. AI is enabling managed services providers to deliver customized, real-time solutions – automating routine tasks and changing team structures. As enterprises demand more tailored services, AI integration is key to staying competitive.