IT Strategy: Enabling Enterprise Success with Gen AI

Today’s environment requires new, agile and differentiated approaches to IT strategies and the ability to work as a proactive, collaborative business partner. Gen AI is at the forefront of this movement. With 89% of enterprises planning to advance Gen AI initiatives in 2025*, technology leaders are at a critical crossroads and must act with urgency to meet enterprise expectations.

*Key Issues Study, The Hackett Group, 2025

Percentage of organizations adopting Gen AI to support top business objectives:

58%
Enhance customer service and experience
48%
Increase market penetration
47%
Innovate products and services
46%
Achieve cost leadership

Accelerate your transformation to Digital World Class® performance

Based on our extensive research of top-performing enterprises, we understand what it takes to establish and sustain value-producing IT operations and global business services (shared services). We view technology organizations as strategic enablers of enterprise performance. And we apply that perspective as we work with technology functions at many of the world’s leading organizations to define and measure their contributions and raise their capabilities, performance and – ultimately – value.

What makes the difference?

Our IT strategy consulting services cover the entire spectrum of IT processes. We can address any of the strategic and operational dimensions that impact performance, such as organizational design – including IT outsourcing decisions, process improvement, technology and Gen AI enablement, information requirements, IT costs, and skills and talents. We can provide the right combination of capabilities, resources and approach to help you identify and adopt Digital World Class® capabilities and deliver maximum value from your technology function:

Our clients deliver value through the ability to:

  • Reduce costs and redirect savings to higher-value activities
  • Identify and mitigate business risks
  • Collaborate in new and more effective ways with customers and suppliers
  • Embrace digital transformation and Gen AI
  • Lead the organization toward information and analytics transformation
  • Support enterprise agility by modernizing application platforms and architecture