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The Certified GBS Professionals® program provides training and certification for development of world-class talent to help GBS organizations cultivate high-performing teams with a GBS mindset and the capabilities to deliver knowledge-centric services.
Developed by The Hackett Institute®, the professional development arm of The Hackett Group®, the program offers a robust multilevel learning curriculum, aligned to GBS roles and career stages. It focuses on developing GBS competencies in three key areas 1) service delivery, 2) service management and 3) transformation management.
The Hackett Institute® professional education programs are rooted in both action and academics: grounded in real-world implementation experiences and informed by unmatched intellectual property derived from our benchmarking data, proprietary research and Best Practices Intelligence Center™.
