Glossary Terms
b
- Benchmarking
- Balanced scorecard
- Business continuity management
- Business intelligence (BI)
- Business partnering
- Business performance management (BPM)
- Business process improvement
- Business process reengineering
- Business relationship management (BRM)
- Business services
- Business transformation
- Business unit (BU)
- Business value
c
- Captive
- Cash flow analysis
- Cash flow management
- Center of excellence (CoE)
- Change management
- Cloud migration
- Cloud services
- Cloud governance
- Contact center management
- Continual service improvement
- Continuous improvement (CI)
- Continuous process improvement
- Corporate center
- Cost optimization
- Cost reduction
- Customer contact center
- Customer council
- Customer experience (CX)
- Customer journey map
- Customer-to-cash (C2C) process
e
- Earnings before interest, taxes, depreciation and amortization (EBITDA)
- Employee engagement
- Employee recognition
- Enabling technology
- End-to-end process design
- End-to-end process ownership
- End user
- Enterprise performance management (EPM)
- Enterprise/global operating model
- Enterprise process ownership
- Enterprise resource planning (ERP)
- Enterprise resource planning (ERP) instance
- eProcurement
g
- General and administrative services (G&A)
- Global business services (GBS)
- Global business services (GBS) agility
- Global business services (GBS) executive board
- Global business services (GBS) governance
- Global business services (GBS) governance body
- Global business services (GBS) leader
- Global business services (GBS) management team
- Global business services (GBS) metrics
- Global business services (GBS) organization
- Global business services (GBS) service management
- Global center
- Global process council
- Governance
i
- Indirect procurement
- Information technology (IT)
- Information technology (IT) costs
- Information technology (IT) management
- Information technology (IT) metrics
- Information technology (IT) outsourcing
- Information technology (IT) strategy
- Integrated business planning (IBP)
- Integrated delivery management (IDM)
- Integrated transformation management
- Intelligent automation
- Internal rate of return (IRR)
- Inventory management
p
- Partially mandated (GBS)
- Peer group
- Performance management
- Performance optimization
- Personas
- Process
- Process automation
- Process benchmarking
- Process cost
- Process council
- Process design
- Process improvement
- Process map
- Process metrics
- Process mining
- Process sourcing
- Process transformation
- Procurement
- Procurement metrics
- Procurement outsourcing
- Procurement strategy
- Productivity
- Purchase-to-pay process (P2P)
s
- Sales and operations planning (S&OP)
- Sales, general and administrative (SG&A) expenses
- Service catalog
- Service catalog management
- Service components
- Service continuity management
- Service delivery
- Service delivery model (SDM)
- Service design
- Service-level agreement (SLA)
- Service management
- Service management framework (SMF)
- Service management portfolio
- Service migration management
- Service operation
- Service placement
- Service strategy
- Service transition
- Shared services
- Six Sigma
- Skills and talent
- Smart automation
- SMART goals
- Source-to-settle (S2S) processes
- Span of control
- Spend
- Staff mix
- Staff turnover
- Stakeholder matrix
- Strategic management
- Strategic sourcing
- Strategic workforce management
- Strategy
- Succession planning
- Supplier management
- Supplier relationship management (SRM)
- Supply chain
- Supply chain management
- Supply chain agility
- Supply chain metrics
- Supply chain network optimization
- Supply chain process
- Supply chain resiliency
- Supply chain strategy
- Supply management
- SWOT analysis