Generative AI Consulting Services

Enhancing Enterprise Performance with Gen AI Consulting

Generative artificial intelligence (Gen AI) is driving enterprisewide transformation – fueling smarter operations, faster decisions and new levels of efficiency. Our Gen AI consulting services deliver end-to-end strategic and execution support to help enterprises explore, implement, and scale Gen AI across core business operations. By leveraging Digital World Class® benchmarks, proven transformation frameworks, and empirically validated best practices, we enable organizations to maximize return on investment (ROI), reduce implementation risk, and stay ahead of evolving business, technology, and governance demands.

What’s driving Gen AI adoption across enterprises

Backed by research from The Hackett Group®, our approach to Gen AI consulting is grounded in data – not hype. These insights underscore why Gen AI is no longer optional, but a strategic lever for transformation.

89%
Executives are fast-tracking Gen AI initiatives to accelerate enterprise transformation in 2025.1
40%
Improvement in quality, productivity and cost-efficiency from successful Gen AI implementation.2
40%
Selling, general and administrative (SG&A) cost and headcount reduction potential across core G&A functions.3
2.6x
Digital World Class® leaders achieve nearly three times higher ROI from Gen AI in procurement operations.4

Sources: 1 Key Issues Study, The Hackett Group®, 2024; 2 Gen AI ROI, The Hackett Group®, 2025; 3 Gen AI Analysis, The Hackett Group®, 2024; 4 Benchmarking Study, The Hackett Group®, 2025.

Our generative AI consulting services

The Hackett Group® delivers a structured, end-to-end approach to Gen AI consulting. From strategy development to enterprisewide implementation, we provide the advisory expertise needed to drive measurable outcomes – securely, responsibly and at speed.

Our deep expertise across the AI stack

The Hackett Group® brings deep, specialized expertise across the full spectrum of AI domains. This allows us to strategically select and deploy the optimal technologies to solve your unique business challenges and drive tangible results.

Exclusive assets that guide our consulting efforts

Our consulting services are grounded in a suite of proprietary platforms and accelerators that simplify Gen AI adoption, shorten time-to-value, and enhance business outcomes. These enterprise-grade assets are designed for scalability, security and speed, helping organizations translate strategy into measurable outcomes.

Industry verticals we serve

Our Gen AI consulting services are tailored to each industry’s priorities. From high-impact use case identification to enterprisewide enablement, we guide responsible adoption and scalable transformation aligned with business goals. 

Gen AI enablement across business functions

Our Gen AI consulting services help organizations unlock value across business functions by identifying high-impact use cases and guiding responsible, scalable adoption. We enable smarter decision-making, streamlined operations and enterprisewide innovation.

Front office

Marketing and sales

We work with marketing and sales leaders to define and scale Gen AI strategies across the customer lifecycle. From market intelligence and campaign planning to engagement, conversion, and forecasting, our approach enhances personalization, improves productivity, and drives go-to-market effectiveness.

Customer service

Our Gen AI consulting services help organizations reimagine customer service by improving responsiveness, personalization and cost efficiency. From inquiry handling to sentiment analysis, we enhance experience quality and service performance at scale.

Mid office

Back office

Finance and accounting

We help finance leaders identify Gen AI opportunities in reporting, forecasting, compliance and decision support. Our consulting enhances efficiency, strengthens controls and enables faster, insight-driven financial management.

Human resources (HR)

Our Gen AI consulting services support transformation across the talent lifecycle – from recruitment and onboarding to learning, engagement, and workforce planning. We improve decision quality, employee experience and operational efficiency.

Information technology (IT)

We work with IT leaders to identify where Gen AI can enhance service delivery, application support and operations. Our approach helps optimize workflows, reduce technical debt and accelerate innovation.

Payroll and workforce management

Our Gen AI consulting services help organizations streamline payroll operations, enhance compliance tracking and improve workforce planning. We reduce manual effort, increase accuracy and enable more scalable, insight-driven HR operations.

Procurement

We support procurement teams in applying Gen AI to sourcing, supplier management, contract intelligence and risk mitigation. Our consulting improves visibility, shortens cycle times and enables smarter, more agile decision-making.

Global business services (GBS)

We help GBS leaders integrate Gen AI across shared services to drive standardization, automate knowledge-intensive processes and improve service delivery. Our approach enhances efficiency, agility and scalability across the enterprise.

Our end-to-end approach to enterprise AI enablement

Successful AI adoption requires a structured, outcome-driven approach. The Hackett Group® uses a four-phase framework to move enterprises from AI ideation to deployment, ensuring business alignment, accelerated execution and scalable impact.

  • Discover transformation areas using the AI Taxonomy Explorer
  • Visualize workflows to spot automation potential
  • Explore proven, cross-industry use cases
  • Leverage benchmarking data from 25,000+ studies
  • Draw inspiration from real-world case studies and AI success stories
  • Align AI ideas with strategic goals using the AI Effectiveness Tool
  • Evaluate workflows using AI Hubble to determine AI compatibility and value-fit
  • Assess readiness across governance, data, and skills
  • Prioritize use cases for impact and value
  • Leverage prebuilt work plans aligned to AI profiles
  • Build custom Agents with ZBrain Builder’s low-code interface
  • Customize pre-built Agents for rapid business deployment
  • Connect diverse LLMs (e.g., GPT-4, Claude) with structured/unstructured data
  • Automate data transformation with built-in ETL (extract, transform, load) capabilities
  • Manage data centrally with an enterprise-ready knowledge base
  • Run applications on any cloud via ZBrain’s agnostic architecture
  • Route tasks to the most suitable LLMs (large language models)
  • Integrate agents with existing enterprise systems
  • Improve accuracy with built-in AI tuning functionalities
  • Refine performance through real-time feedback loops

Why partner with The Hackett Group® for Gen AI consulting

The Hackett Group® brings a uniquely strategic, data-driven approach to Gen AI consulting. With a focus on business alignment, responsible adoption and measurable outcomes, we help organizations confidently navigate the Gen AI journey – from opportunity identification to enterprisewide implementation.

Proven AI consulting expertise: Backed by decades of transformation experience and deep Gen AI capability, our experts help organizations unlock innovation, boost efficiency, and accelerate time-to-value across business functions.

End-to-end advisory and execution: We provide a structured, full lifecycle consulting approach – from strategy and use case development to roadmap creation and implementation oversight – tailored to your business needs.

Benchmark-driven insights: Our recommendations are grounded in proprietary benchmarking data and performance research, enabling evidence-based prioritization and confident Gen AI investment decisions.

Responsible AI practices: We design Gen AI solutions with governance, fairness, and transparency at their core, ensuring ethical, compliant adoption aligned with evolving regulatory standards.

Industry-specific solutions: Our Gen AI strategies are tailored by sector and function, addressing the unique challenges of industries like finance, HR, supply chain, and more, with clear business outcomes.

Data integrity and compliance: We ensure your data is secure, governed and AI-ready. Our approach aligns Gen AI initiatives with enterprise architecture, risk protocols and data privacy standards to support trusted, scalable AI adoption. 

Change enablement and workforce readiness: We support sustainable transformation by equipping your teams with the skills, tools, and training needed to confidently adopt, scale, and manage Gen AI initiatives.

Accelerators for faster results: Using prebuilt templates, agent libraries, and integration frameworks, we reduce time-to-value, delivering faster impact while maintaining enterprise-grade scalability, security, and control.

Featured insights

FAQs

What is Gen AI consulting?

Gen AI consulting involves expert advisory services that help organizations explore, implement, and scale Gen AI technologies across business functions to drive innovation, efficiency, and measurable outcomes.

How does The Hackett Group® differentiate itself as a Gen AI consulting company?

As a leading Gen AI consulting company, The Hackett Group® combines deep AI expertise with data-driven strategies and Digital World Class® benchmarks. We deliver end-to-end advisory and execution, ensuring responsible adoption, measurable ROI, and alignment with your business goals.

How does Gen AI consulting benefit my enterprise?

Gen AI consulting helps enterprises identify high-value use cases, reduce implementation risks, improve operational efficiency and achieve significant ROI by leveraging advanced Gen AI technologies aligned with business goals.

What does the Gen AI consulting process involve?

The Hackett Group® follows a structured, four-phase approach: Ideate, Evaluate, Build and Deploy. This model ensures alignment with business objectives, secure integration and scalable implementation at speed.

Is Gen AI consulting suitable for small and medium-sized enterprises (SMEs)?

Yes. Our consulting services are scalable and tailored to organizations of any size. For SMEs, we provide right-sized strategies and solutions that align with budget, maturity, and transformation goals.

Does The Hackett Group® provide post-deployment support for Gen AI solutions?

Yes. We offer ongoing support – including model monitoring, performance optimization, retraining and enablement – ensuring that deployed solutions remain effective, secure and aligned with evolving needs.

How does The Hackett Group® ensure security and compliance in Gen AI projects?

We make security, privacy and compliance a priority in every Gen AI project. Our approach ensures that each solution protects sensitive data, meets all relevant regulations, and follows strict governance and ethical best practices, so your AI initiatives remain safe and trustworthy.

How can we get started with The Hackett Group’s Gen AI consulting?

To begin your Gen AI consulting journey, partner with The Hackett Group®, a leading Gen AI consulting company. We start by assessing your business needs, identifying the right use cases, and guiding you through strategy, implementation, and measurable value delivery.

Accelerate Business Value With Gen AI Consulting!

From strategic planning to scaled deployment, our consulting services guide your AI implementation efforts to deliver measurable business impact.