Global Business Services Insights

2024 GBS Agenda: Key Issues to Address and Critical Actions to Succeed
Research

In 2024, global business services (GBS) leaders must remain laser-focused on delivering measurable performance improvements and adding value to the enterprise amid continued disruption.…
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The Hackett Group’s AI XPLR™: A Pioneering Generative AI Readiness and Opportunity Assessment
Fact Sheet

The Hackett Group’s AI XPLR™: A Pioneering Generative AI Readiness and Opportunity Assessment

The Hackett Group’s AI XPLR™ is a readiness and opportunity assessment enabling companies to quickly and comprehensively identify opportunities to…
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Unlocking the Secrets to GBS Success: Insights from the Top Performers
Research

Unlocking the Secrets to GBS Success: Insights from the Top Performers

Enterprise expectations of global business services (GBS) are expanding significantly beyond scaling services across functions to achieve a cost advantage.…
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Bridging the Outsourcing Value Gap
Research

Bridging the Outsourcing Value Gap

Are you maximizing the value from your current outsourcing arrangements? Business process outsourcing (BPO) can deliver significant cost reductions, while…
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Higher Training Investment Contributes to 49% Lower Recruitment and Staffing Process Costs
Research

Higher Training Investment Contributes to 49% Lower Recruitment and Staffing Process Costs

Digital World Class® organizations are both more efficient and more effective in developing people and skills. They achieve 49% lower…
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Three Themes Shaping the 2022 Global Business Services Agenda
Blog

Three Themes Shaping the 2022 Global Business Services Agenda

The past two years have brought unprecedented instability. Yet, when we conducted our latest annual Key Issues Study – during…
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Podcast - Takeda Pharmaceuticals – Reimagining Global Business Services
Podcast

Takeda Pharmaceuticals – Reimagining Global Business Services

The Hackett Group Senior Director Philip King talks with Sanjay Patel, SVP and Global Head of Takeda Business Solutions about…
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Global Business Services – Insights from The Hackett Group’s 2022 Key Issues Study
Podcast

Global Business Services – Insights from The Hackett Group’s 2022 Key Issues Study

The Hackett Group Vice President of Research Erik Dorr talks with Global GBS Practice Leader Martijn Geerling and Senior Director…
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Inside ADP’s Innovation Lab
Podcast

Inside ADP’s Innovation Lab

The Hackett Group Director Jay Ruffin talks with Senior Director Rick Pastore, ADP Senior Vice President Roberto Masiero and ADP…
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Reimagining GBS and Outsourcing – Next Generation Operating Models
Podcast

Reimagining GBS and Outsourcing – Next Generation Operating Models

The Hackett Group Principal David Ketchin talks with Associate Principal John Sheridan and Senior Director Hermann Waschefort about the role…
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The Hackett Institute Overview
Video

The Hackett Institute® Overview

Better talent drives better company performance The Hackett Institute
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Filling Critical Skills in the GBS Organization
Research

Filling Critical Skills in the GBS Organization

Organizations must invest in reskilling existing staff to equip them to handle future responsibilities.
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Podcast - Global Business Services & Smart Automation – Key Findings From Our Round Tables
Podcast

Global Business Services & Smart Automation – Key Findings From Our Round Tables

The Hackett Group Principal Vin Kumar talks with Senior Director Vanessa Keating about key findings from regular round table discussions…
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Kimberly-Clark’s Journey to GBS Excellence
Podcast

Kimberly-Clark’s Journey to GBS Excellence

Penny Weller, The Hackett Group Senior Director, GBS Advisory, talks with Juan Gomes Hoyos, Senior Manager, GBS Global Operational Excellence…
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GBS Digital Excelleration® - Five Essential Digital Business Capabilities
Video

GBS Digital Excelleration®

Five Essential Digital Business Capabilities
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GBS Excelleration – 5 Essential Digital Business Capabilities
Podcast

GBS Excelleration – 5 Essential Digital Business Capabilities

Host Martijn Geerling talks with Paul Morrison, Principal and Digital Enablement Transformation Practice leader and Vin Kumar, Principal and Digital…
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Blog

Five Digital Business Capabilities to Accelerate Global Business Services Digital Transformation

Despite a growing business case for digital transformation – according to our recent analysis, the return on investment could be…
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