Certified GBS Professionals® Program Overview

Improve service quality and boost GBS productivity by up to 40%

World-class global business services (GBS) centers have realized significant gains in efficiency and effectiveness by investing in talent management programs for those who staff, manage and lead their organizations. Our Certified GBS Professional program provides a turnkey training program to cultivate high-performing teams.

Download the Certified GBS Professionals^® program overview now and find out how you can:

Create a versatile GBS workforce that can shift easily among finance, HR, IT and procurement process teams
Build core knowledge and skills based on world-class insights and best practices
Improve productivity and service quality
Engage and retain key employees by providing ongoing learning at every level
Delight customers through better understanding of their needs

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Certified GBS Professionals® Program Overview

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