The Certified GBS Professionals Program

With the emergence of multifunction global business services (GBS) organizations, a more deliberate approach to talent management is needed. Learning and development becomes imperative to cultivating a high-performing team with a GBS mindset and the capabilities to deliver knowledge-centric services.

The Hackett Institute, the professional development arm of The Hackett Group, has developed the Certified GBS Professionals^® program to provide a unique three-tiered training and certification program for the development of Digital World Class^™ GBS talent.

Our program helps GBS organizations address the growing need for specialized talent; and offers:

• Globally relevant content designed to develop future-facing GBS competencies
• Online learning with immediate application to the workplace
• A rigorous, globally recognized qualification grounded in Digital World Class insights and best practices
• The ability to operationalize career development progress allowing for both upward and lateral mobility

Organization benefits:

• Companies that have a Digital World Class talent management strategy have a demonstrable improvement in overall business performance
• Create a more dynamic, agile and engaged workforce to support the development of digital GBS
• Build the key foundational knowledge and skills in best practices, performance metrics, stakeholder management and control frameworks
• Create a culture of continuous improvement
• Create clear career development paths at every level
• Attract, retain and develop talent with cutting-edge, globally consistent training programs

Find out more about The Hackett Institute’s Certified GBS Professionals program:

• Certificate in GBS is for entry-level and early career associates
• Diploma in GBS is for GBS team leaders and mid-level managers
• Advanced Diploma in GBS is for GBS organizational leaders and senior management professionals